Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAC code and contract cancellation query

Hi,My contract ends soon and I wanted to cancel it as I decided to swap into another network on sim only deal which works out much cheaper than o2 offers.I tried contacting staff via chat on my o2 app but no answer for days....I need to know how to n...

New contract - number not transfered in 2 days

Is there anyway to get throught to speak to someone at O2 without the only option to go to o2.co.uk or use my o2 app

Resolved! Sim card not arrived?

I ordered a sim card on contract for 12 months over a week ago and it hasn't arrived, it says it should take up to 3 working days but it's been well over that. Anyone know what's happening? Thanks.

iMessage Activation

Recently moved to O2 from "3" and new sim has been in phone a few days but cannot send or receive SMS or iMessage. Have an iphone 11 - latest software e.t.c. Had to call O2 to get 4G and Wifi calling activated, and most of the Apple help forums state...

Cancelling new contract

How do i cancel a new sim only contact in my 'change your mind period'

Contract about to end - want to change to a sim deal

My phone contract is due to end in a couple of week. I'm happy with my current phone so I dont want to upgrade. Instead I want to purchase an o2 sim only deal. Do I need to speak to someone about this or doni just purchase a sim? I don't want to cont...

Calls not connecting

I'm unable to make a call, whenever i try it shows calling but before any rings it goes straight to call ended. I've checked the service staus and everything is fine and I've checked if I owe any money and it says there is nothing outstanding. I've r...

Bill

I can’t afford to pay my bill is there anything I can do please ?

Using phone in Sweden

I’m trying toFind out what charges will apply for my husband he’s working in Sweden and has a pay monthly contract . He will be using phone to call numbers in UK and in Sweden . Is there a bolt on we need to get to make charges cheaper - Thankyou

Number Porting - reduced service ?

Just a quick question but are number ports taking longer than normal due to reduced staff numbers? I've had port request in since Monday but no response, text or email, to confirm and my number is still active on my old network. Can't call o2 as I us...

O2

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