Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data allowance

Hi all,I have 20gb of data with my plan, and my 02 is showing I have just under 13gb left until 07.05. however when I take my phone off WiFi, it is saying I've run out of data and need to look at adding a bolt on, or changing my tariff! Anyone any su...

Join O2 - keep my number

Hi there, Not sure if this is related to Covid19 reduced support, I recently submitted, twice, the PAC code online under O2 Q&A guidance link, in order to keep my previous mobile number. Tried to ring 202 however obviously this is not "critical" issu...

Resolved! leave O2 but help page sends you to the same page creating a circle of death

I want to cancel a number I have had for years and we which dont use anymore. We dont even know where the phone. We pay via Monthly direct debit. When you visit the help page it directs you to a another page where i found the link I need, https://www...

Resolved! Upgrade delivery

I have damaged my old phone therefore I have ordered my upgrade, before doing the check out O2 website assured me that all deliveries are normal and offered me same day delivery for 9.99 which I believed and took. Basically didn't happen and 24 hours...

Disney+ Subscription

Hello I have recently tried to activate Disney+ under my pay monthly subscription however the code I was given said it couldn't be redeemed. As I have access to Disney+ under iTunes until 4th May I decided just to leave it until that expires. However...

Resolved! Change tarrif

My contract has just completed and my job has been impacted by Covid-19 so I need to downgrade my tarrif to something sensible but the only option I have online (website or app) is to upgrade to a £50/month tarriff. I tried contacting customer suppor...

Resolved! 14 day cancellation period?

Hello, I upgraded to a new phone contract on the 11th of April; the phone is supposed to be arriving on the 14th however I have since found a better deal elsewhere. Can I still cancel the o2 contract even after I have received the phone and what is t...

30 day sim only contract

How soon can you give your 30 days notice for this contract. Must you wait until the first 30 days are up?!Thank you

Car sim

Hi, I would like to get a SIM card to put into my cars built I sat nav. The car would then be able to use data for google earth maps and updates etc. Can I get a copy of my phone SIM card so the car uses the same data and the is no extra cost? If thi...

Sim only

So I've just ordered a pay monthly sim only50 gb 20 pounds a month, my question is now am getting a new number right? So as my phone is an unlocked phone and fits any sim, I take when I get my new sim card through the door do I just put it in my curr...

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