Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111739 Views
  • 15 replies
  • 5 kudos

Resolved! PAYG as a gift - adding credit question

I can't find the answer to these specific questions in the PAYG top up FAQ, so if a mod is reading they might be worth adding... I am buying my mum a phone for Christmas, and want to set it all up for her. If I call 4444 to top up, will MY card alway...

EAB by Level 1: Joiner
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  • 2 replies
  • 0 kudos

What is o2 balanceweb

I have an unrecognised charge on bank statement advises O2 balance web, anyone know what this is ?

Anonymous by Not applicable
  • 5853 Views
  • 3 replies
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Resolved! Welcome to the "Customer careless" service

I have switched method of payment from VISA to AMEX over 5 months ago, the problem is that when I registered my new card details on O2 website; the Direct Debit worked only the first time. Every month after that, I had to call O2 and did dozens attem...

Anonymous by Not applicable
  • 1555 Views
  • 4 replies
  • 0 kudos

Resolved! Charging early termination fee when ended contract on termination date

My contract was due to end on 18th Nov which i checked with O2. I got my PAC code and was told once i activated this my contract would end. I did this on the 18th Nov but they have charged me early cancellation from 18th Nov - 17th Dec. Anyone else h...

Anonymous by Not applicable
  • 2036 Views
  • 6 replies
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Resolved! Transfer O2 rewards to a different number?

Hi, I changed from PAYG to pay monthly a few months ago and I keep getting texts from O2 to tell me I have £15 worth of O2 rewards to save or claim - I know that I cannot save or claim as I'm no longer on PAYG (I've already tried) but is it possibly ...

Anonymous by Not applicable
  • 1826 Views
  • 4 replies
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O2 Home! (after 2 years hard labour at TalkTalk)

I was never really dissatisfied with O2 before I left (well - indoors signal is not great but the TuGo ap' sorts that... ). What happened was, it was time to upgrade. I had chosen my phone. Been on the o2 website, worked out costs etc. Came onto chat...

Anonymous by Not applicable
  • 2422 Views
  • 20 replies
  • 2 kudos

Resolved! Increase minutes

Can I add some more minutes to my pay monthly account without speaking to an advisor in O2 who seem to be very busy. Dont need data just would like another 200 minutes for next couple of months whlist in hospital.

Anonymous by Not applicable
  • 1096 Views
  • 3 replies
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Resolved! Travel Data

How can i get in direct contact with accounts.......My daughter is now living in Spain and it has taken me 3 months and 4 phone calls to get the Travel data Rip Off removed from her account.......I was assured by an operator called Lily I would have ...

Anonymous by Not applicable
  • 944 Views
  • 4 replies
  • 0 kudos