Family Plan Discount amounts

[Baz]

Morning All,  

I've just upgraded to the S20  and added the family plan discount on to the account again for it but can some please confirm is this is right 

Line 1 No Discount

Line 2 20% Discount 

Line 3 20% Discount

Line 4 40 % Discount

Line 5 40 % Discount 

I think I'm missing the 30% discount and i think the Line 3 should be 30% discount  customer service says that the discount are correct  ? 

[Baz]

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@MI5 wrote:

@Baz 

Back to basics.... How many connections on your account?

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as above 5 lines 

[MI5]

Sorry, just wanted to check.....
So assuming all are refresh contracts and you registered for the discount within the first 28 days for each one starting, you should have 20, 30, 40, 40% discounts, but they will be from the second bill for each contract.

[Baz]

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@MI5 wrote:
Sorry, just wanted to check.....
So assuming all are refresh contracts and you registered for the discount within the first 28 days for each one starting, you should have 20, 30, 40, 40% discounts, but they will be from the second bill for each contract.

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the discounts were working fine up to the upgrade to the S20 and this is when they all have gone wrong looking at the bill the s20 line does have a discount and one of the other lines is still showing the discount however 2 lines that did have discount no longer have discount on them ( they did up to last months bill)   hope this makes sense @MI5  and thanks for trying to help 

[MI5]

Understand what you're saying.
Did you text all the account numbers when you added the S20?

[Baz]

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@MI5 wrote:
Understand what you're saying.
Did you text all the account numbers when you added the S20?

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Yeah and got confirmation it was all set up for all the number's 

This is what on line account is showing 

Number ending 75   shows 40% Discount    (I can see this on Bill) 

Number ending 26   shows 20% Discount    (I  can see this on Bill) 

Number ending 48   shows 20% Discount    

Number ending 20   This is the Main Number  so no Discount

Number ending 76   shows 40% Discount 

[MI5]

I can't see anything wrong with what you did but for some reason the accounting side of things has messed up.
@Martin-O2 can you get our Guru to look into this at all please?

[Baz]

Thanks for you reply @MI5