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Level 4: Observant
Posts: 74
Registered: ‎02-02-2019
Accepted Solution

Family Plan Discount amounts

Morning All,  

 

I've just upgraded to the S20  and added the family plan discount on to the account again for it but can some please confirm is this is right 

 

Line 1 No Discount

Line 2 20% Discount 

Line 3 20% Discount

Line 4 40 % Discount

Line 5 40 % Discount 

 

I think I'm missing the 30% discount and i think the Line 3 should be 30% discount  customer service says that the discount are correct  ? 

Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

@Baz 

All explained here https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts

is in a way it is wrong but I'm also missing the 10% discount as well

so the line 2 should be 10% and so forth
Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

@Baz 

Yes, it should 10, 20, 30, 40% once you have 5 connections.

Each additional one after that is 40%

famplan.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts

I've tried to deal with this now for nearly a month now and it still does not look right I've got my next bill today and there is only a 1 x 20% discount and 1 x 40% discount spent a bit of time today on phone only to be told systems are down  . 

Posts: 84,541
Topics: 580
Solutions: 4,310
Registered: ‎04-01-2009
Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

As it should be 20 and 30% I'd leave it alone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,541
Topics: 580
Solutions: 4,310
Registered: ‎04-01-2009

Re: Family Plan Discount amounts

Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts


@MI5 wrote:
As it should be 20 and 30% I'd leave it alone.

Line 1 No Discount

Line 2 20% Discount 

Line 3 20% Discount     (Missing off Bill) 

Line 4 40 % Discount    (Missing off Bill)

Line 5 40 % Discount     

 

I'm only showing on my Bill @MI5  a 20% discount and a 40% discount  so not sure your correct saying leave it alone 

 

 

 

Discounts
20% Airtime Subscription discount -8.80
40% Airtime Subscription discount -14.72
Total discounts -£23.52 

Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

@Baz 

Back to basics.... How many connections on your account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)