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Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts


@MI5 wrote:

@Baz 

Back to basics.... How many connections on your account?


as above 5 lines 

 

Posts: 117,532
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

Sorry, just wanted to check.....
So assuming all are refresh contracts and you registered for the discount within the first 28 days for each one starting, you should have 20, 30, 40, 40% discounts, but they will be from the second bill for each contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts


@MI5 wrote:
Sorry, just wanted to check.....
So assuming all are refresh contracts and you registered for the discount within the first 28 days for each one starting, you should have 20, 30, 40, 40% discounts, but they will be from the second bill for each contract.

the discounts were working fine up to the upgrade to the S20 and this is when they all have gone wrong looking at the bill the s20 line does have a discount and one of the other lines is still showing the discount however 2 lines that did have discount no longer have discount on them ( they did up to last months bill)   hope this makes sense @MI5  and thanks for trying to help 

Posts: 117,532
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

Understand what you're saying.
Did you text all the account numbers when you added the S20?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts

[ Edited ]

@MI5 wrote:
Understand what you're saying.
Did you text all the account numbers when you added the S20?

Yeah and got confirmation it was all set up for all the number's 

 

This is what on line account is showing 

 

Number ending 75   shows 40% Discount    (I can see this on Bill) 

 

Number ending 26   shows 20% Discount    (I  can see this on Bill) 

 

Number ending 48   shows 20% Discount    

 

Number ending 20   This is the Main Number  so no Discount

 

Number ending 76   shows 40% Discount 

 

Posts: 117,532
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Family Plan Discount amounts

I can't see anything wrong with what you did but for some reason the accounting side of things has messed up.
@Martin-O2 can you get our Guru to look into this at all please?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan Discount amounts

Thanks for you reply @MI5