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14-10-2018 13:40 - edited 14-10-2018 13:52
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14-10-2018 13:40 - edited 14-10-2018 13:52
So this is odd. I ordered a Galaxy S9 on O2 from Mobilephonesdirect couple of weeks back. I found a better deal and phoned MPD to cancel the order but it went through and was sent out. They recalled the phone from DPD and it got returned and order canceled.
In the meantime the deal I had found was over so I went and placed a similar order with MPD, They sent an email saying my address details were wrong even though it was the same details I'd used in the previous order and to contact O2, So I contacted O2 they say no issue, so I contacted MPD again who palmed me off so I told them to just cancel the order.
So I went into the O2 shop, a bit more expensive yes but sod it, picked my phone and failed the credit check. I explained all i'd done before didn't care failed, go away.
So how can I pass and 2 weeks later an almost then a flat out fail? I contacted O2 customer services who don't seem to know either and there solution is to pass me to the sales department so they can try again.
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on 14-10-2018 13:52
It's probably due to the fact you have placed so many orders in such a short time.
You may have to wait a while till you try again.
Or contact customer services to order, explaining the situation https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 14-10-2018 13:52
It's probably due to the fact you have placed so many orders in such a short time.
You may have to wait a while till you try again.
Or contact customer services to order, explaining the situation https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 14-10-2018 13:53
Wait a couple of weeks and you'll pass OK @thehangryguy
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on 14-10-2018 13:53
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on 14-10-2018 13:53
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on 14-10-2018 13:56
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on 14-10-2018 13:56
Ok, I'll try again next month and see how I get on.
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on 14-10-2018 13:57
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on 14-10-2018 13:57
@thehangryguy wrote:
I did, they are baffled also and solution is to pass me to there sales team.
They shouldn't be baffled at all. You have attempted too many purchases within a short space of time (as I said in my first post). You will just have to wait a while before re-ordering
Best of luck and welcome to the forum
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on 14-10-2018 13:58
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on 14-10-2018 13:58
@thehangryguy wrote:Ok, I'll try again next month and see how I get on.
You'll be fine then.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

