FAQs: Pay Monthly and Pay & Go

[Toby]

Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

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More info

Hi guys and welcome!

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

There is also a great range of FAQ article's on the O2 help page which you can find below. 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

Cheers! 

[adamtemp64]

i thought you could use the topup line 4444 with no credit

http://www.o2.co.uk/topup

[Anonymous]

Indeed you can Adam but the issue here is that the OP has already paid £10 but it hasn't reached his account/handset yet and they are concerned they may have lost it (and therefore wasted £10)

[adamtemp64]

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@Anonymous wrote:

What do i do if the top up voucher doesn't work? It says the system is undergoing some sort of work i think. Not been able to use it since i bought it on the 12th. Help pls feels like a waste of a tenner!

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how have you been trying to apply it web top up or via the phone 4444 if it is a system error online try the 4444 route but codes are valid for 12 months from purchase

[Anonymous]

Hi

Completely new customer, wanting a pay as you go tarrif that means that i just put money on my phone, and get charged for making calls and texts, nothing fancy, and my money stays there until i spend it!!! simple me.  any help? Thanks

[jonsie]

A simple text and web sim would suit your needs.

[Anonymous]

Hi, 

I recently switched to Pay & Go go go... But i've realised Web & Text suits me far better. Apparently i can't swap back to that now. However, if i buy a sim with web & text, then transfer my number over to it, will i keep the W&T tarriff, or will it put me back on P&GGG.The new options 02 have made available are really not my cup of tea.

Any help is appreciated

[jonsie]

Normally you can switch tariff once every 30 days. If the tariff is still available there is no reason you can't change back. Speak to customer service. Normally transferring your number to another sim card also transfers the tariff.

Best option is to speak with customer service.

[Anonymous]

Hmm, i contacted customer services & they pretty much said what you said.

However, if i transfer my number over to another provider (like Vodaphone for example) then transferred my number back to a web & text sim...Would that bypass the tariff transfer & inherit the one onthe sim?

Sorry to be a pain in the bum, but i like web & text and i like 02

[jonsie]

Yes if you do that your number will inherit the tariff on the new O2 sim card as long as text and web is still an available tariff.

Have you tried texting TEXTANDWEB to 21300 ?

[Anonymous]

Txt and web is no longer available try the big bundle £10 £15 £20 they have all round allowance and lots of txt data and calls come with them aswell but if its just o2 you txt the o2 unlim £10 gets free o2 to o2 txt and you keep your credit £15 gets you call and txt to o2 numbers and again you keep your credit