Solved: Re: 'Extras'

Hrrundi · ‎09-12-2021

Signed up two contracts, mobile data with a tablet and pay monthly sim, 6 days ago and was promised a number of extras for free for either 6 or 12 months depending on the choice made. I go an email inviting me to choose the 'Extras' and there is now an option of one choice and free for just one month.

Not a great start to a relationship and makes me now think twice about switching my other mobile phone contract to O2

MI5 · ‎09-12-2021

@Hrrundi

See if this guide helps Guide: Adding and removing O2 Extras

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2021

@Hrrundi

See if this guide helps Guide: Adding and removing O2 Extras

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

'Extras'

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable