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'Extras'

Hrrundi
Level 1: Joiner
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Signed up two contracts, mobile data with a tablet and pay monthly sim, 6 days ago and was promised a number of extras for free for either 6 or 12 months depending on the choice made. I go an email inviting me to choose the 'Extras' and there is now an option of one choice and free for just one month.

Not a great start to a relationship and makes me now think twice about switching my other mobile phone contract to O2 

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MI5
Level 94: Supreme
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@Hrrundi 

See if this guide helps Guide: Adding and removing O2 Extras  

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149077 Posts
  • 640 Topics
  • 28464 Solutions
Registered:

@Hrrundi 

See if this guide helps Guide: Adding and removing O2 Extras  

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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