Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 234640 Views
  • 2 replies
  • 2 kudos

Upgrade iPad pro

Hi last Thursday I upgraded to iPad Pro 11 2021 5G 512GB on my pay monthly contract and selected click and collect as it said I could collect In mins at my local o2 store at Stratford Westfield. I received a confirmation email that order has been rec...

Emzzy1983 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! No phone received- and account shows nothing?

I recently ordered a new iphone, and pay monthly account from O2. On the 20th August I received an email which said: "Thanks for your order - it's now full steam ahead at our end." since then, I've heard nothing. Logging in to "My O2" is a real strug...

Resolved! Delivery

How do I speak to someone to find out where my SIM is after 2 weeks waiting.

RobS11 by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

I know that my payment was due on the 2nd of the month but I have made you guys aware in the past that I get paid on the 9th of each month getting fed up with keep having to contact when I receive a message saying all my calls are being diverted to y...

Samuel1 by Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get my phone number from a new SIM?

how to get my phone number from a new sim please Note: If you need more help finding out what your mobile number is, you can have a look at our dedicated How-to Guide, and sign up to ask our members for further advice.

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Anonymous by Not applicable
  • 681681 Views
  • 33 replies
  • 4 kudos

Resolved! Upgrade

Hi Its saying I can upgrade my phone how do I go about doing it 

Unable to use O2

Forgive the strange title but I really do not know how to proceed. About two months ago my signal vanished while inside my flat. My partner also has an O2 phone and her signal vanished too. I contacted O2 via the online chat and was told that the iss...

Matt77 by Level 1: Joiner
  • 995 Views
  • 3 replies
  • 0 kudos