Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Unexpected charge on my monthly plan

Good morning. I do have a question in regards to my last bill. I don't know why i have been charged £20+ for services i didn't use. I would like to know where this comes from.The dates are: 06.11.2019 ; 07.11.2019 ; 08.11.2019 ; 08.11.2019 ; 08.11.20...

Viktor by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Wrong number swapped to new sim?

I got a new sim at o2 and wanted to keep my old number from three and they gave me a PAC code which I used. All was good but the number I was given was the wrong number. How do I proceed?

Anish by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Billing

My phone has been discontinued si can't call 02 to pay


I understand from some research that if you need a publically addressable IP, then you need to use the VPN APN ( and this will only for to initialise a VPN session (and not access the internet). With that accepted, I understand that one ...

redstamp by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrading phone

Im upgrading phone... Do i put old sim in new phone..

Edward1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Non delivery

I ordered an iPad as an upgrade last Friday, lll going well would be delivered for click and collect on Monday. on Sunday evening I checked tracking and UK mail stated they had returned to sender, yet still said due for delivery on the in ...

Resolved! Bluelight card

I purchased my phone in o2 shop, they said go to and enter a code upload work email to get discount on my airtime but really struggling to find this site

Shnoodle by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Text delivery

I have a very poor signal at home and , following O2’s decision to stop supporting the TU app, I bought a new phone, Samsung Galaxy S8, to take advantage of the WiFi calling.I have since found that I can make and receive phone calls but I have had di...

DavidS2885 by Level 1: Joiner
  • 29 replies
  • 0 kudos

Resolved! 02 Are Trash

I have had my phone stolen by the police I need a new 1 sent out and there is no way of contacting 02 threw the chat THEY ARE USELESS. NO HELP WHAT SO EVER. I AM Not Happy. I Have a been a paying my bill for over 3 months and not used my phone 1se