Extras with bill

[SB96]

Hi,

I have been paying for Spotify with my 02 bill for a year or so. I have recently changed my Spotify plan to Duo. Will Spotify still bill 02 even though I don’t pay anymore?

Thanks for any advice!

[MI5]

@SB96 

That depends on how you chose to pay for your duo account?

If you gave Spotify card details to pay it from you'll need to cancel the old single account, unless you just modified it, in which case, the old payments will stop.

[SB96]

I have modified my account so I am the member and someone else manages payment. So I assume this means I no longer get billed by 02 for my Spotify?

[MI5]

@SB96 

As long as Spotify has the other persons card details, that is how it will work.

[Liam21]

How can I set up a monthly cap for charges?

[gmarkj]

You need to call customer services @Liam21.

[MI5]

@Liam21 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Guide: Spend caps on O2