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Extras not activating

Maika
Level 1: Joiner
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on ‎08-09-2023 10:45

on ‎08-09-2023 10:45

I did an upgrade on my plans (I have 3) a couple of weeks ago. I've been trying to activate my extras (Disney, Audible) for a while now. I select it, then I get the security code, I agree to the terms, then I get a message 'Oops! Sorry, we weren't able to add your extra. Please try again.' What should I do?

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MI5
Level 94: Supreme
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on ‎08-09-2023 11:24

on ‎08-09-2023 11:24

@Maika 

If the guide below doesn't help, reach out to customer services.

Guide: Adding and removing O2 Extras  

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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