Extra charges

[DerryJohn]

 Hey,

I got a charge of £12.89 for calls and texts - I was told it was because I wasn't in the UK - I live about 5 minutes walk from the Irish border in the North of Ireland so I can only assume that the network changed to the republic network.

I thought even then that it was now the same cost ( Minutes and texts included ) within Europe.

Even if not, I had no idea it had changed to the republic network, I normally get a text but I didn't get one, is there any other reason for these charges?

Thanks

[pgn]

Are you on Contract or O2 PAYG, @DerryJohn@? 

[MI5 · Accepted solution]

Even if you did roam onto a foreign network you should not have been charged.
You need to call customer service again for a better explanation or a refund.

[Cleoriff]

@DerryJohnA lot of people make the same error. Northern Ireland is in the UK (edited to add I meant EU not UK ) The Republic is not. Therefore if you stray near a border you will pick up a signal from  the other one.

So that then becomes an international call.

.The EU only brought the law in if you were roaming in another EU country then to call another EU country.  Ie Roaming in Southern Ireland back to Northern Ireland. This will come out of your allowance if you have one or any left.

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

[MI5]

But you would then be roaming in EU @Cleoriff so calls and texts would be included.

[pgn]

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@MI5 wrote:
Even if you did roam onto a foreign network you should not have been charged.
You need to call customer service again for a better explanation or a refund.

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Those on O2 Contract no longer get charged if they roam onto an Irish network, either to make or to receive a call while they roam.

PAYG O2 customers get treated differently depending on what bundle they may have (SMS on O2 can cost 15p to another UK network, but roam and the cost comes down to 8p. Go figure.) 

So Contract should be "free", from allowance. PAYG varies. 

And if your allowance has been used, then charges go sky-high on either Contract or Payg. 

Query it with Customer services, @DerryJohn@. 

[Cleoriff]

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@MI5 wrote:
But you would then be roaming in EU @Cleoriff so calls and texts would be included.

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@MI5  I edited my post to show the example from Darrens guide? (which I linked to)

If that's the case then the guide needs updating.

[MI5]

Yes and that info is correct but the op is still roaming if connected to a Irish network even if physically still in NI.

[Cleoriff]

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@MI5 wrote:
Yes and that info is correct but the op is still roaming if connected to a Irish network even if physically still in NI.

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Yes I know that but was painting the scenario of roaming near a Southern Ireland border and picking up their

network? i.e.

Ringing any foreign number like Southern Ireland from Northern Ireland ie +353 and then the number is classed as a international number.  If your in Souther Ireland and calling a Southern Ireland number, then it is covered as long as you have mins etc.

[DerryJohn]

Thanks for the replies, I am on pay monthly, so I thought this was included even if I did travel to the republic, which I didn't ...