Extra charges

[DerryJohn]

 Hey,

I got a charge of £12.89 for calls and texts - I was told it was because I wasn't in the UK - I live about 5 minutes walk from the Irish border in the North of Ireland so I can only assume that the network changed to the republic network.

I thought even then that it was now the same cost ( Minutes and texts included ) within Europe.

Even if not, I had no idea it had changed to the republic network, I normally get a text but I didn't get one, is there any other reason for these charges?

Thanks

[adamtemp64]

It should tell you which country the charge is from on your bill @DerryJohn

[Cleoriff]

Well that's clear enough @DerryJohn (unless you travelled near to the border and picked up a SI network)

If you didn't then follow the advice above and contact customer services.

I would be very interested to know exactly what they say the charges were for?

Please pop back if you have time and let us know what they say

[MI5]

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@DerryJohn wrote:
Thanks for the replies, I am on pay monthly, so I thought this was included even if I did travel to the republic, which I didn't ...

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Even if you connected to a Rebublc of Ireland network you should not have been charged for calling or texting NI as I said at the very beginning. 

If customer service are saying this is the reason it is wrong and you should be refunded.