on 05-12-2013 14:54
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on 05-12-2013 14:54
So a couple of days ago I had a gentleman from o2 phone me and let me know my contract is coming to an end.
It's a 12 month sim only contract for £20 with Unlimited texts, Unlimited calls and 1gb data. When I told him that I was going to go into store to sort it out he got rather aggresive with me. He told me that if I didnt upgrade it would change my bill to £31 and kept asking 'Is this okay with you?'
Being cautious of not verbally agreeing a new deal, I again said I wiould visit the store. This same exchange happened 3 or 4 times before I had to just had to say goodbye and hang up.
My previous experience is that the contract continues/rolls over until I provide 30 days notice (although this has always been a 24month phone and sim contract)
So my question is - Can they actually just increase my bill or was he just trying to scare me into taking a new contract? Cheers for you help
James
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05-12-2013 15:39 - edited 05-12-2013 15:42
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05-12-2013 15:39 - edited 05-12-2013 15:42
I can only find this as an O2 number, I'll ask the community staff to check this out.
You can check your account in MyO2 online at any time.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 05-12-2013 14:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 05-12-2013 15:02
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on 05-12-2013 15:02
Atrocious some of the tactics and sales pitches these companies use.
Check in your myo2 preferences to turn off being contacted and write to o2 to remove yourself from 3rd party companies if you don't want these types of calls.
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on 05-12-2013 15:06
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on 05-12-2013 15:06
Any contract just becomes a 30 day rolling contract at the end of the minimum term with no change to monthly fee (except refresh which drops to line rental only)
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05-12-2013 15:19 - edited 05-12-2013 15:20
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05-12-2013 15:19 - edited 05-12-2013 15:20
@Anonymous wrote:
So my question is - Can they actually just increase my bill or was he just trying to scare me into taking a new contract?
No they can't legally, but if they were an O2 Partner (possible) you should check to make sure that nothing in your MyO2 account has been changed.
Did you manage to get the number they were using to call you?
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on 05-12-2013 15:34 - last edited on 05-12-2013 16:05 by MichaelL
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on 05-12-2013 15:34 - last edited on 05-12-2013 16:05 by MichaelL
Thanks for the quick reply guys. I will pop into the store just round the corner when I finish work just to check nothing been changed.
And yes I did get the number
on 05-12-2013 15:36
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on 05-12-2013 15:36
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05-12-2013 15:39 - edited 05-12-2013 15:42
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05-12-2013 15:39 - edited 05-12-2013 15:42
I can only find this as an O2 number, I'll ask the community staff to check this out.
You can check your account in MyO2 online at any time.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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05-12-2013 16:06 - edited 05-12-2013 16:08
I'd be making a complaint.
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...