Exchanging Apple Watch

[DannyBs]

Ahhhhhhh, I'm a doofus.

Ordered a 40mm series 6 apple watch yesterday which turned up today (amazing speed) but forgetting I'm.a big 18st man, I ordered the 40 and not the 44mm watch.

Struggling, proper struggling, to find how to tell 02 I'd like to exchange the watch for a 44mm.
Seem to be stuck in an eternal loop of a link from the app, to online, sign in, back to app again.

Thanks for helping in anyway 👍

[MI5 · Accepted solution]

@DannyBs 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

[DannyBs]

Thank you - bit of patience required then I guess.

[MI5]

Can be a challenge at certain times @DannyBs 

[jonsie]

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@MI5 wrote:

Can be a challenge at certain times @DannyBs 

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Not 'arf!

[DannyBs]

I got through 🎉

Calling 202 from my O2 mobile worked best.

For info - I had to take out a new contract and order a new watch, then they passed me on to talk to someone about sending back the other watch.

Pleasant enough experience, took about 50 mins in total.

👍👍

[MI5]

Pleased you're sorted @DannyBs