Online orders must be sent back to the online sales department, they cannot be exchanged in store I’m afraid, sorry.
You should call customer service for a returns label and details of how to return
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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