Error code 90 / 900 Apple Watch cellular - FIX!!!

[DanWolff]

So I’ve called 202, messages o2 and gone in to both Apple and O2 today trying to connect an o2 Apple Watch cellular plan with my Apple Watch Ultra 2. 

I’m an existing o2 customer with an iPhone 16 pro max. I bought both the phone and Apple Watch privately. Not through Apple or O2. 

upon speaking to an O2 advisor in store today / I was informed O2 are AWARE of the codes and are AWARE it doesn’t work. 

o2 know you can not link a cellular plan to your Apple Watch if you didn’t buy your watch and plan through them. 

basically - the only way to get an O2 cellular plan working on an Apple Watch is to be an existing o2 customer AND buy the watch and cellular plan though o2!!!! 

this feels completely illegal and I’m shocked to have been told this today. I’m starting to look in to how to raise this with the ombudsman but thought it worth posting for others to be aware

[pgn]

The joys of O2 and eSIMs and O2 and paired watches, @DanWolff 😖

Tempted to add "O2 and PAC codes/porting" to that list as well 🙄

[DanWolff]

Don’t tell me there are issues with PAC and porting numbers too? 
would be good to know as if this continues I’ll change carrier so will need the troubleshooting 😅

[jonsie]

-Porting out is fine

Now  porting in or migration is quite another thing.....

[Enlli]

Continues? It's never stopped being a problem. But as mentioned you are OK leaving.

[DanWolff]

I now have a notification within myo2 app saying eSIM installation pending and within the watch app is below:

 

[DanWolff]

Another updated step I’ve not seen before….

 

 

 

[pgn]

Looking better, @DanWolff - could be the intervention of O2 shop today, or the machinations of your 72hr Social Media interaction... hard to know exactly which.  Still got fingers crossed for you 🤞🏻

[DanWolff]

Agree. Rep in store today said eSIM causes 90% of issues so always recommends sticking with physical sim. 

then again could be completely unrelated and as you say - o2 social media locking a ticket with the tech team may have prompted them to change a setting behind the scenes. 

who knows. But there’s light! 

[pgn]

And where there's light, there's hope!

[jonsie]

Fingers firmly crossed for you @DanWolff 🤞