Error code 15 - Apple Watch Ultra

[DavidPerry]

Hello all, can somebody please help me!? 

I have been round in circles with O2 and the error 15 code when trying to set up the cellular section of my new Apple Watch.  I have even returned my original one, and purchased a new one in store, as the manager did not know what to do.  His words “if this happens again - I do not know”.  Is anyone able to help please? Thank you 

[pgn]

This spate of weird error codes seems to coincide with a software OTA release by Apple - nobody really knows, but the O2 Advisors here have been hard at work helping to escalate to the Apple team - @O2Sarah- is on from 8am Monday, please watch your Private Messages here on the forum as she will need more info from you to move this forward, @DavidPerry - good luck!

[DavidPerry]

Thank you very much for the reply here, much appreciated.  I will keep an eye out for Sarah’s message.

[DavidPerry]

@O2Sarah- @O2Sarah  (not sure which of the accounts here is valid?). 

good morning - I look forward to your message regarding my issue with the new Apple Watch.  Many thanks 

[O2Sarah-]

Thanks for the tag @pgn 

@DavidPerry I will send you a private message so we can look into this. 

[DavidPerry]

Hi @O2Sarah-

I am yet to receive a private message from you on this issue.  

I would be most grateful if you could contact me as soon as possible please, I am away on holiday later this week and will need to get this resolved before I leave the country.  Otherwise my 14 day return option will expire.

Thank you 

[pgn]

Hi @DavidPerry - O2Sarah- must have been swamped this morning. She is off shift now, but @O2Emma is on now - hopefully she will get back to you here presently. 

[O2Sarah-]

Not sure why it din't arrive. I'll send another 😊

[O2Emma]

Afternoon @pgn o2Sarah has messaged DavidPerry just checked.

[pgn]

@DavidPerry - how did you get on? The Forum Private Messaging system moves about a little depending if you are on PC (envelope top right) or mobile (tap on your avatar top-right and then down to Messages).