Erroneous billing

[paul54]

l have been over charged on my direct debit.

I have contacted you 4 times to stop this and my account still shows fraudulant billing and products which I did not order. I have been assured that was sorted everytime and it still has NOT been addressed.Case no.  Ref.1466122087.

I am very unhappy that you cannot seem to sort this.

[Enlli]

Sorry, we are all customers on the Community and have no access to accounts etc.

Maybe time to put in a formal complaint, but I do know suspect fraud issues take time to sort

https://www.o2.co.uk/how-to-complain

Three quarters down the page you will see Resolver, I believe they get results

[Bambino]

@paul54 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management Team) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Take a look here as well: Have you fallen for or been conned into a premium ... - O2 Community