Solved: Enquiry

Anonymous · ‎18-06-2017

I topped up £15 to unlock my device my o2 then decided on its own accord to get me on a tariff and take out £10 I need to reverse this

MI5 · ‎18-06-2017

You need to call 4445 and ask to be put on simply pay as you go tarrif.
You are in the wrong tariff for unlocking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-06-2017

You need to call 4445 and ask to be put on simply pay as you go tarrif.
You are in the wrong tariff for unlocking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-06-2017

@MI5weren't we told the other day that PAYG phones dont need to be topped up to get them unlocked? Or have I got that wrong?

Veritas Numquam Perit

adamtemp64 · ‎18-06-2017

@Cleoriff top up not required for Pac but required for unlock of phone

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎18-06-2017

@adamtemp64 wrote:
@Cleoriff top up not required for Pac but required for unlock of phone

Ah....thanks @adamtemp64. (It must be the sun addling my brain!)

Veritas Numquam Perit

Marjo · ‎19-06-2017

Hey @Anonymous good morning and welcome to our forum! Let us know how you're getting on with the unlocking and if you have anymore questions?

Thanks guys for helping out!

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