Enquiry

[Anonymous]

I topped up £15 to unlock my device my o2 then decided on its own accord to get me on a tariff and take out £10 I need to reverse this

[MI5 · Accepted solution]

You need to call 4445 and ask to be put on simply pay as you go tarrif.
You are in the wrong tariff for unlocking.

[Cleoriff]

@MI5weren't we told the other day that PAYG phones dont need to be topped up to get them unlocked? Or have I got that wrong?

[adamtemp64]

@Cleoriff top up not required for Pac but required for unlock of phone

[Cleoriff]

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@adamtemp64 wrote:

@Cleoriff top up not required for Pac but required for unlock of phone

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Ah....thanks @adamtemp64. (It must be the sun addling my brain!)

[Marjo]

Hey @Anonymous good morning and welcome to our forum! Let us know how you're getting on with the unlocking and if you have anymore questions?

Thanks guys for helping out!