on 17-10-2019 18:33
You wanted to leave without penalty. You paid termination fees.
17-10-2019 19:49 - edited 17-10-2019 19:53
I will save a lot more than the termination fee in the long run. For the same tariff I will now be paying about £8 less per month, and will be able to leave the contract 9 months earlier.
Besides O2 will be refunding the difference such that the cost I paid them will be in line with the cost of this phone to buy at the time I took out this ridiculously overpriced for a long term customer contract.
They don't know it yet, but they will be. I've been with them for over 20 years. They have already contacted me since this happened yesterday so they are going to want to keep me sweet, or I will eventually walk.