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Peter7348
Level 1: Joiner
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Registered:

I need to change my email . AOL have stopped sending emails.

My new email is - **Personal info**.

With reference to mobile number **Personal info** and the last account charge of 21.86 on 28 June 2021.

I have paid this on 29 June 2021 but on checking the app I noticed that it said overdue.

Having checked with the bank is is showing paid. But, yesterday one of your customer relation team just said that they have not received it.

Today I have paid it through your app but I would just check with you on your bank details which I have **Personal info**

Is this correct? And if it is then payment of 21.86 must be in that account somewhere. If

proof is needed I can email you a copy of the bank statement.

Regards

 

**Personal info**

 

(Mod edit: Please don't share personal info)

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MI5
Level 94: Supreme
  • 119298 Posts
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Registered:

@Peter7348 

This is a community forum manned by customers such as yourself.

We cannot access accounts, sorry. 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
  • 17277 Solutions
Registered:

@Peter7348 

This is a community forum manned by customers such as yourself.

We cannot access accounts, sorry. 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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madasaf1sh
Level 47: Going Places
  • 2996 Posts
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Registered:
@Pewter7348

Can you please edit your post asap, as you have posted a lot of personal data.

It does also say that BACs payments can take up to 7 working days to be processed.

I would suggest you speak to your bank as well and get a transaction trace as a Bank Account Statement just shows the funds leaving your bank account.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Message 3 of 8
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MI5
Level 94: Supreme
  • 119298 Posts
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Registered:
Post has been flagged to admin for editing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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madasaf1sh
Level 47: Going Places
  • 2996 Posts
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Registered:
I flagged it as well @MI5
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Message 5 of 8
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MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
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Registered:

Well done......

However, @Martin-O2 @LukasB @TheresaV it still hasn't been edited after 2 hours.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
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TheresaV
Community Manager
Community Manager
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Registered:

Apologies @MI5 @madasaf1sh  and thanks for flagging, this has been edited now

COVID-19 support - Help and support from O2 during the lockdown
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Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 7 of 8
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MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
  • 17277 Solutions
Registered:

Thanks @TheresaV thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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