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Jessica-1
Level 1: Joiner
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I have successfully been accepted for new contract. In email it say something about me returning my current device   I never said I was returning 

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MI5
Level 94: Supreme
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@Jessica-1 

Maybe just advice if you wish to trade in your current device?

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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