Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 2: Apprentice
Posts: 32
Registered: ‎15-04-2012
Accepted Solution

Email to SMS service not working?

Is anyone else experiencing a problem with email to SMS notifications not being received? I use this service quite a bit, and have noticed starting today that although the emails are arriving OK I'm not getting the corresponding SMS message. 

 

TIA.

 

--Doug.

 

 

 

 

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Email to SMS service not working?

Yes another thread it has been switched off for all customer like web text,

 

I take it you still have o2 broadband? if not email will go as well very soon

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 2: Apprentice
Posts: 32
Registered: ‎15-04-2012

Re: Email to SMS service not working?

Ah right so this service is another casualty of the SKY takeover...thanks for the info.

 

--Doug.

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Email to SMS service not working?

Nothing to do with Sky, this is a decision made by O2.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Email to SMS service not working?

just seen on twitter to @browni that it should not affect customers still on o2 adsl (but not sure of that reply yet)
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: Email to SMS service not working?

I have just been on the phone to O2 customer services and they say that all customers who used the "O2 email to mobile" service were informed by SMS or email back in September that the service would be stopping on 6 November (I most certainly wasn't), which is strange as the O2 wesbite makes no mention of it and in fact still has the instructions on how to set up "O2 email to mobile".  Now they no longer provide this service, I will be moving to another broadband provider, as this was the only thing that kept me with O2/Sky.

Level 2: Apprentice
Posts: 32
Registered: ‎15-04-2012

Re: Email to SMS service not working?

I also do not recall seeing an email or SMS informing me that the service was ending. I was thinking of moving provider anyway so this is another reason for doing so. I've done some tests using IMAP instead of POP3 to get my (non-O2) email to mobile and this (for me at least) provides a similar 'immediate' notification when email arrives.
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Email to SMS service not working?

[ Edited ]

@Anonymous wrote:

 Now they no longer provide this service, I will be moving to another broadband provider, as this was the only thing that kept me with O2/Sky.


As you are an O2 Broadband customer you are unaffected, which is why you haven't been notified.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: Email to SMS service not working?

But I am affected as "O2 email to mobile" no longer works.  When I spoke to O2 "Customer Services", they said that everyone who used the "O2 email to mobile" service was informed back in Sept that it would be stopping on 6 November.  This was categorically not true.

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Email to SMS service not working?

[ Edited ]

You're splitting hairs, as the service is not closing down for broadband users, you were not contacted as you had no reason to be.

 

The reason it's not working is inknown as yet and it's being investigated.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1