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Level 1: Joiner
Posts: 1
Registered: ‎05-08-2019
Accepted Solution

Email address for help with bill

[ Edited ]

Hi all,

 

I'm abroad at the moment and need to speak to O2 about additional charges on my bill. Live chat is offline when I am available most of the time. Does anyone know of an email address I can use to query this?

 

Thanks,

Kirsty

Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Email address for help with bill

Sorry to hear you have unexpected charges on your account @KirstyR92 

Unfortunately customer service have not had email support for a number of years now and you are far better to try and contact them by calling rather than use the often frustrating live chat.

Time differences can be awkward but  only customer service can help you and to clarify any charges.

All contact options here :

Guide: How to find help & contact O2 

Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Email address for help with bill

[ Edited ]

@KirstyR92  You can call O2 customer service while you're abroad for free from any phone or Skype on +44800 032 1402

I DO NOT WORK FOR O2