Re: Email about delivery

RyanStevenF · ‎23-10-2023

Hi guys,
Around a month ago I went into an O2 store to do the switch up to upgrade to a new iPhone 15 pro max, due to no stock and was told I'd be sent a text when my new phone was in stock. However, around a week ago my mother recieved an email from O2 saying that a device and sim card had been sent out for delivery and that it would arrive in 3 days. Due to it being sent to her email address and not mine we were confused and now a week later nothing has still turned up at the door and I was just wondering if this was infact my new phone or some dort of mistake?

Any help would be appreciated.
Thanks, Ryan

MI5 · ‎23-10-2023

@RyanStevenF

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

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