on 29-08-2017 15:47
Hello @TristanHamilton, glad to see you back and that all was an error in the cancellation process. let us know if we can help you more
on 12-09-2018 16:29
I was told yesterday i would not have to pay a cancellation fee or any fee of that sort to cancel my contract today.
i have rung up today and now been told i ahve to pay
surely being told i dont have to pay means i dont have to
whats the difference between his and walking into a shop and something being labelled £30 but the till says £60. they legally have to sell it to you for £30.
if someone could get back about where i stand because this is ridiculous being told two different things
on 12-09-2018 17:08
@cancellation If you are cancelling your contract early or upgrading then you must pay what is left of your current device plan or contract. You agreed to the t&c
on 12-09-2018 18:46
Whoever told you that you wouldn't have to pay was misinforming you. Anyone who cancels their contract early has to pay the remainder of their contract.
You gave an example, I'll give you another one.
Say you applied for a contract for a phone costing £900 and decided after a month you wanted to cancel, do you honestly think anyone would allow you to walk away with a phone of that value without paying for it?
Follow the information above on Cancellation.