Solved: ESim assistance

Irish2373 · ‎06-06-2022

Hi there

I currently have an esim on iPhone 11 but just purchased a new phone I wish to move to. How can I move this over if I’ve lost the original paper with the QR code

is it possible to get a new one sent to me? I don’t live near a store so can’t get there

thanks

MI5 · ‎06-06-2022

@Irish2373

You need a new eSim pack anyway to switch phones.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-06-2022

@Irish2373

You need a new eSim pack anyway to switch phones.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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