E-Sim

[benvig]

I currently have a pay montly account with an XS Max handset.

Upon landing back in Europe from two months in china, I realsied that the sim in may handset is the local chinese sim card. Not my original sim. The original sim is somewhere in Shanghai.

I live in Lisbon, Portugal - I keep my O2 numebr as it's been my work contact for 15 plus years - I don't want to change it. So, going to an O2 shop to solve this is impossible. 

I need to get my phone with my UK number up and running as fast as possible. I think the best way to do this is to activate an E sim on my account. 

How may I do this? 

Please let me know. 

Thanks,

Ben

[MI5]

@benvig 

You need to report your SIM lost Guide: Lost or Stolen O2 Device? - How to Report it which will trigger the process to send a replacement SIM to your registered UK address.

Once you have that, you can request an esim pack and do a SIM swap Guide: Sim Swap: a mini guide 2017 update 

[Marjo]

Welcome to our forum @benvig ! Sorry to hear about your SIM. 😞 How are you getting on with this at the moment?