Double data contract offer issue

[kevans]

I recently took out a new contract with o2 with the double data offer. 6gb for the price of 3gb. However it shows I've got a 3gb free bolt on which is on top of any allowance but it doesn't seem to be working as it's says I've got 2.85gb of 3gb. My allowance should be 6gb. I have phoned customer service who say I do have 6gb but it's only showing 3gb. It's a known issue and they are looking into sorting it. Fair enough but they couldn't give me a time frame. They said if I run out just call up and they will add 3gb for free but it's hassle calling them. Takes ages just getting past the automated service.
Anyone else have this issue or any info on it?

[MercedesS]

Apologies @kevans, we just got the confirmation that the process will take longer than expected. Unfortunately, we can’t speed that up but they are on it and it should be done by the end of the week for everyone.

[kevans]

ok Thanks mercdesS for keeping me updated. What exactly is the issue as to why its taking so long to fix? just asking out of curiosity

[kevans]

@MI5the other guy with the same issue used all his 3gb of data and it never applied the bolt on. o2 said to me it will either add the bolt, or my data will just keep going or it won't add the bolt on and i will have to call up. lol but they are looking into a fix.

I did say to them its not easy phoning o2 with the automated service now but i did figure out after a couple of calls saying to the computer on the other end of phone "cancel" got me through to someone pretty quick. The computer never understood "problem with contract" or anything i tried saying. It either wanted to pay a bill or add a bolt on.

[MercedesS]

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@kevans wrote:

ok Thanks mercdesS for keeping me updated. What exactly is the issue as to why its taking so long to fix? just asking out of curiosity

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I wish I knew more @kevans  All we know is that it will take "some time" to update all the database, but you will get it fixed by Friday [and hopefully before that]! 

[kevans]

Just checked and still no change? has there been any update on this issue?

[MI5]

I honestly don't expect the bolt on to kick in until you have used up your first 3gb.

[kevans]

All fixed. Showing 6gb now. Thanks 

[jonsie]

Good to know you don't have to wait until the first 3gb are used. Thanks for the update ☺️

[MI5]

Thanks for letting us know.

[MercedesS]

Glad to hear!