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Double billed

Spongy
Level 1: Joiner
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Evening all I have recently upgraded to a new contract supplied by Mobile Phone Direct.

 

Now I've logged back in to the app and checked my account I have been double billed. £35 for the old contract and already another £35 for the new one despite only having it a day.

 

I also can't see my old contract details in the app to now cancel the old one. 

 

Any advice?

 

I've been trying the support function but keep being told to try again later for a week now!

 

 

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Cleoriff
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
  • 111825 Posts
  • 800 Topics
  • 6573 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
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