Double bill with new phone

[cpmpfc]

I finished my contract on the last day and started a new contract on the same day yet I am being billed a full month for both contracts. How can I be billed for a full month on my new contract when I did not have the contract for more than a few hours?

[MI5]

@cpmpfc 

You pay a month in advance.

[cpmpfc]

Thank you - however If that is the case then why have I been billed for my final month of the contract if it has been paid in advance?

[MI5]

@cpmpfc 

Did you upgrade or take a new contract and cancel the old one?

[cpmpfc]

New contract and cancelled the old one

[MI5 · Accepted solution]

@cpmpfc 

OK, so 2 possible scenarios here.

1 - Your old contract hasn't been cancelled.

2 - Your bill was generated before you cancelled. If so, you will be refunded for any unused time which is covered by that bill.

Call customer service to check and arrange the refund if applicable.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[cpmpfc]

Thank you very much

[MI5]

You're welcome

[cpmpfc]

I have rung and they have resolved - thank you.
My bill was created in the few hours that I had 2 numbers therefore I will be in credit for my next bill

[MI5]

Good.

So option 2 in my suggestion above then @cpmpfc