Domestic violence and bills

[Jazzydd]

Hi

just looking for a bit of advice.  My husband was sentenced for domestic violence in July and I finally getting round to sorting finances. We have three o2 mobiles all in my name. Mine, his and my daughters (sim only).  He has stopped giving me the money to pay for his phone so I need some advice on how best to manage the situation. Is there a better number to call? I have seen lots of posts about people struggling to contact customer services so want to try to make it as easy as possible. 

thanks 

[MI5 · Accepted solution]

@Jazzydd 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

Hi @Jazzydd 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support