Hi, i just felt the need to share my feedback here, i have been a customer of o2 for over 20 years and yesterday i decided to upgrade my phone, i couldn't believe the poor offer i was given, £32 for an iphone 6 plus 500 data incl calls an txt, and they wanted an upfront payment.
Virgin however never been with them, for a new customer offered me a far better deal for an extra £6 a iphone 7 plus with 1gb data, unlimited txt and 1000 mins talk time, and no upfront cost - both contracts are 2 years
So i am absolutely dissapointed in O2 does customer loyalty not mean anything anymore, 20 years staying with them, i just expected a far better deal. it just seems since sky took over o2 really not keeping up with its reoutation, any one else stumbled upon this ?
@Chl0e As said, loyalty counts for nothing these days, but what you also need to consider is what kind of coverage you'll get if you switch providers. Obviously you've been happy with O2 as you've stayed for 20 years, so it's something to consider, and perhaps even more important than a better deal on price.
Loyalty supposedly went when O2 decided to introduce Fair Deal for All but not all new or old customers are treated equally. In many instances it can be better to finish your contract and join as a new customer where much better deals can be had either through O2 or an independent such as CPW. Of course you would need to port your number out then port it back in days . But maybe it 30 days....A little messy but over 2 years you could save a few hundred pounds and get better allowances.