Does anyone know where to return an upgrade device?

[Froz]

Does anyone know where to return an upgrade device as ive been trying to call millions of times but i cant get hold of anyone at the minute?thanks

[MI5]

@Froz 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Froz]

I just want the address been there looked at everything it is still not helpful very dissapointing!,,,

[MI5]

@Froz 

You should have been sent a returns label with your delivery?

[Froz]

Just Address please if u happened to know it! Thanks

[MI5]

@Froz 

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

[Froz]

The thing is they havent email me the retun lables

[MI5]

^^^

[O2Sean]

Hi Froz,

Unfortunatly you will have to speak to customer serices via phone in order to process your return. I get that the waiting times are much longer than normal at the moment but you will have to get through to customer service and they will send out a return pack for you. 

[jonsie]

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf