Re: Does anyone know where to return an upgrade de...

Froz · ‎30-03-2020

Does anyone know where to return an upgrade device as ive been trying to call millions of times but i cant get hold of anyone at the minute?thanks

MI5 · ‎30-03-2020

@Froz

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Froz · ‎30-03-2020

I just want the address been there looked at everything it is still not helpful very dissapointing!,,,

MI5 · ‎30-03-2020

@Froz

You should have been sent a returns label with your delivery?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Froz · ‎30-03-2020

Just Address please if u happened to know it! Thanks

MI5 · ‎30-03-2020

@Froz

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Froz · ‎30-03-2020

The thing is they havent email me the retun lables

MI5 · ‎30-03-2020

^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Sean · ‎30-03-2020

Hi Froz,

Unfortunatly you will have to speak to customer serices via phone in order to process your return. I get that the waiting times are much longer than normal at the moment but you will have to get through to customer service and they will send out a return pack for you.