Dispatch email

[Mon17]

Hi
I ordered an iPhone 11 pro and Air pods 9 days ago. The money was taken from my account and the order was referred. I've contacted o2 after 5 days and was told I couldn't speak to the referall team although I've had no contact from them.

This happened before on an order where an advisor gave me a contact number and referral team told me they'd emailed me but no email. Does anyone have a contact for them. The air pods were paid outright so I at least expected them by now

Thanks in advance

[MI5 · Accepted solution]

@Mon17 

You can't speak directly to them unfortunately.

The only contact details are:

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

You should speak to customer services to get updates on your order.

Guide: Coronavirus Community Help and Support 

[Mon17]

Thank you. I will email them. I'm unable to call customer services at the moment so I will try live chat today

[MI5]

You're welcome