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Disney +

Dazzyf12
Level 1: Joiner
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How do you cancel/opt out after 6 months?
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Cleoriff
Level 94: Supreme
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Hi @Dazzyf12 

You can cancel via My Extras in My O2.

Or directly via the Disney website.

Choose not to auto renew.

*The Game Is On*

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @Dazzyf12 

You can cancel via My Extras in My O2.

Or directly via the Disney website.

Choose not to auto renew.

*The Game Is On*

Girl in a jacket
Message 2 of 7
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Dazzyf12
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Can’t find “My Extras”?
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Cleoriff
Level 94: Supreme
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Then cancel via the Disney site @Dazzyf12 

It's much easier.

https://www.radiotimes.com/news/on-demand/20**Personal info**/how-cancel-disney-plus-uk-anytime/ 

Edited to add link.

*The Game Is On*

Girl in a jacket
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Dazzyf12
Level 1: Joiner
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It says to cancel through O2. Starting to think you can’t get out after the 6 month offer
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MI5
Level 94: Supreme
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@Dazzyf12 

You can call customer services who will cancel it for you too.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Tracey
O2 Support
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Update your my o2 app, and the extras should be there, we have seen this with apps that are not up to date.
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