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Disney +

Fcleck
Level 1: Joiner
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I purchased the Disney plus extra about a month ago and have been charged on my last bill for it, however when I log into my Disney plus account now it is asking me to renew my subscription? I think I have been paying double for the platform for the last month and a bit, need some help on how to rectify this and use my account as I obviously don’t want to be paying essentially for two subscriptions ! Thank you slight_smile
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MI5
Level 94: Supreme
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@Fcleck 

Try all numbers here to contact O2 Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Fcleck 

Try all numbers here to contact O2 Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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@Fcleck you need to speak to Disney Plus about this, as o2 wont be able to do anything with your disney plus account.

https://help.disneyplus.com/csp
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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