Solved: Re: Disney +

Fcleck · ‎05-06-2020

I purchased the Disney plus extra about a month ago and have been charged on my last bill for it, however when I log into my Disney plus account now it is asking me to renew my subscription? I think I have been paying double for the platform for the last month and a bit, need some help on how to rectify this and use my account as I obviously don’t want to be paying essentially for two subscriptions ! Thank you

MI5 · ‎05-06-2020

@Fcleck

Try all numbers here to contact O2 Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2020

@Fcleck

Try all numbers here to contact O2 Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-06-2020

@Fcleck you need to speak to Disney Plus about this, as o2 wont be able to do anything with your disney plus account.

https://help.disneyplus.com/csp

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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