Disconnection

hillman123 · ‎03-04-2020

My phone has been disconnected and I can't get in touch with anyone to get it back on.

MI5 · ‎03-04-2020

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎03-04-2020

@hillman123 Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I DO NOT WORK FOR O2

hillman123 · ‎03-04-2020

Still doesn't work as they are prioritising other calls

Bambino · ‎03-04-2020

@hillman123 Are you calling the Payment Management Team number? This will be a very busy time of day. Best time to call is 8 am.

I DO NOT WORK FOR O2

Michala · ‎03-04-2020

I’ve been disconnected too , my account is at £0 but my calls get diverted to the payment line which then cuts me off as my account is £0 so I can’t call anyone at all to get this sorted any ideas what I can do ?

Lisa6 · ‎03-04-2020

I tried calling at 8am . Still couldn't get through. O2 is just not answering any calls.

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Disconnection

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