Solved: Disastrous transfer of number

Anonymous · ‎26-11-2016

Transferred number from Vodafone 6 days ago. Took 5 days for number to port across and now can call out but have no incoming calls or texts (in or outgoing), also unable to set up iMessage and voice calls going straight to voicemail. Have contacted 02 for help on a daily basis but am no further forward and have no method of receiving calls or texts..can anyone help??

MI5 · ‎26-11-2016

As customers here like yourself @Anonymous we can do nothing for you.
You must keep trying CS or make a complaint http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-11-2016

As customers here like yourself @Anonymous we can do nothing for you.
You must keep trying CS or make a complaint http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎26-11-2016

Yep thanks have tried all of that with limited success...

MI5 · ‎26-11-2016

I'm afraid you must keep trying.
Another thing as a last resort is to email the CEO. You can find his email address on Google.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

evantkh · ‎27-11-2016

Actually, why MNP takes days to finish? Is it more than just changing the ENUM mapping of the phone numbers?

O2

Disastrous transfer of number

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14