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Direct debit

Misa
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Hi I would like to ask why I have 2 direct payments from nime bank account 

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MI5
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@Misa 

One payment is for your airtime and the other is for your device plan.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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cookywook
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Hello! I've also had two Direct Debit payments today. So I've been charged twice my usual amount.

 

This is following a new Direct Debit set up on July 14th.

 

I don't pay for my device through o2. So I should only be paying my tarrif.

 

Any ideas what's happened?

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jonsie
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This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

(or the specific Payment management number  0800 902 0217 )

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