Re: Direct debit

Misa · ‎25-07-2022

Hi I would like to ask why I have 2 direct payments from nime bank account

MI5 · ‎25-07-2022

One payment is for your airtime and the other is for your device plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cookywook · ‎25-07-2022

Hello! I've also had two Direct Debit payments today. So I've been charged twice my usual amount.

This is following a new Direct Debit set up on July 14th.

I don't pay for my device through o2. So I should only be paying my tarrif.

Any ideas what's happened?

jonsie · ‎25-07-2022

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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