Direct debit

[Misa]

Hi I would like to ask why I have 2 direct payments from nime bank account 

[MI5]

@Misa 

One payment is for your airtime and the other is for your device plan.

Guide: How does O2 Refresh work? 

[cookywook]

Hello! I've also had two Direct Debit payments today. So I've been charged twice my usual amount.

This is following a new Direct Debit set up on July 14th.

I don't pay for my device through o2. So I should only be paying my tarrif.

Any ideas what's happened?

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

(or the specific Payment management number  0800 902 0217 )