Direct debit

[Lizboop1]

My direct debit was meant to go out on the 11th and hasnt but its saying its paid yet o2 threatening to cut me off I feel so depressed right now

[Lizboop1]

Upset

[jonsie · Accepted solution]

you need to call

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Lizboop1 

You need to contact customer services. Numerous numbers in this link

Guide: Coronavirus Community Help and Support 

[Bambino]

@Lizboop1 Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Guide: Coronavirus Community Help and Support 

Keep trying until you get through. Best chance is 8 am

[O2Stacey]

Hi @Lizboop1 

There have been a few scam messages going around claiming to be O2. The messages read something like this

 O2:We are unable to process your latest bill. In order to avoid disconnection, Update you o2online billing via 

If this is what you have received please ignore and delete the message. Do not open any links on the message.

Hope this helps

Stacey