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Lango · ‎11-08-2022

Hi ,just joined O2 , and set up Direct Debit .

No payment has been taken yet by Direct Debit.

Checking my bank account , O2 have set up 2 direct debit references for my one account .

Does anyone know why

MI5 · ‎11-08-2022

In that case, You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-08-2022

@Lango

There are 2 payments.

One is for the device plan and the other for airtime.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lango · ‎11-08-2022

thankyou

Lango · ‎11-08-2022

my plan is sim only ????

MI5 · ‎11-08-2022

@Lango

In that case, You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎12-08-2022

Hi @Lango were you able to get in touch with O2 about this?

Lango · ‎12-08-2022

sorted , other GED number for direct debit related to ported number

Lango · ‎12-08-2022

sorted , other GED number related to ported number

MI5 · ‎12-08-2022

Good news @Lango 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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