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Over due payment

SB15
Level 1: Joiner
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on ‎12-11-2024 12:29

on ‎12-11-2024 12:29

Hi,

I have had a message saying I have an outstanding payment but I have a direct debit set up? So I’m confused?

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madasaf1sh
Level 79: Lord of the Boards
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on ‎12-11-2024 12:34

on ‎12-11-2024 12:34

@SB15 

 

The only people who can help are the Payment Management Team on 0800 902 0217 as no one here has access to customer accounts 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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on ‎12-11-2024 12:35

on ‎12-11-2024 12:35

@SB15 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

Girl in a jacket
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