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Over due payment

SB15
Level 1: Joiner
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‎12-11-2024 12:29

‎12-11-2024 12:29

Hi,

I have had a message saying I have an outstanding payment but I have a direct debit set up? So I’m confused?

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madasaf1sh
Level 78: King of Kings
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‎12-11-2024 12:34

‎12-11-2024 12:34

@SB15 

 

The only people who can help are the Payment Management Team on 0800 902 0217 as no one here has access to customer accounts 

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
Level 94: Supreme
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‎12-11-2024 12:35

‎12-11-2024 12:35

@SB15 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

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