Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! New phone and sim

I’ve got new phone and sim done everything got all my iCloud bk but it says no service so can’t msg swap to activate my sim it won’t let me make a call I’ve turned phone on n off I’ve been on my o2 still nothing

Dizzy68 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New sim

Hi I didn't receive my sim yet but I received my bill why??Can u please tell me how long it takes my sim arrived

Resolved! Scam

I have been scammed on my o2 account. A number that has been known to scam called me in regards to getting 40% off my contract which I agreed to as everything seemed above board and I was getting emails directly from o2, but a contract has been opene...

Resolved! Refresh contract

I am currently paying £24.75 a month for my call plan of unlimited text and calls plus 3GB data. Is there anything stopping me from changing to a SIM only contract with O2 which would be significantly less money for more data, or even getting a SIM o...

Resolved! EU roaming charges rip off

I’ve had two texts today to tell me Ive gone over my eyes allowance with no prior warning. Ive got a 120gb contract so I’m confused. I thought roaming was only on new contracts since Brexit.

Lisa234 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Upgrade to sim only

Hello,I recently upgraded to sim only deal and the price is less than my previous contract monthly fee.Do I have to cancel bank direct debit or does O2 correct everything to reflect new price

Baz75 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I've received the text hours ago yet its still not available to use anybody got a response

Mark_l1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim activation

I am upgrade my phone my new sim is no coverage please check this pass 24 h

Tha by Level 1: Joiner
  • 1 replies
  • 0 kudos