on 01-05-2020 19:56
I bought my handset outright and went for an O2 SIM only monthly contract ages ago. Time for me to change tarriff but I'm a little puzzled.
Am I correct in thinking ...
if I "upgrade", essentially it's a silent system change for O2 so I don't see anything much apart from a change in the billed amount; contract rolls over seemlessly, number stays the same etc.
if I take out a new SIM only deal, there's an overlap in contract periods (I end up paying twice), new SIM has to be installed, number ported over to the new SIM etc.
on 01-05-2020 20:03
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-05-2020 20:04
The only change would be to your tariff and there is no crossover period apart from the difference in tariff rate for the month which will be credited or debited to your first bill. Just the one bill
on 01-05-2020 20:10
on 01-05-2020 20:10
Yes @PaulThePonderer
That's exactly how it works. If you Upgrade you keep the same sim and number and the change is made to your account.
Veritas Numquam Perit
on 01-05-2020 22:04
on 01-05-2020 22:04
So in my case a new SIM is a way better deal than upgrading.
Does the charge period for the new SIM start from the day you slip it in and start using it, or the date you order it?
on 01-05-2020 22:08
on 01-05-2020 22:08
You are better upgrading to sim only
No need to change sim and new deal starts within 24 hours
Only the one bill on the same date as now
on 01-05-2020 22:21
on 01-05-2020 22:21
No not a new sim @PaulThePonderer
Upgrade to sim only is the way to go. No contact needed with O2 staff, no sim change needed. As said, it's all changed on the system. We have been doing this for years since we went to sim only and it's effective (and painless Lol)
Veritas Numquam Perit
on 01-05-2020 23:56
on 01-05-2020 23:56
Ok, now I'm confused. I'm already a SIM only customer.
It appears I have two options. One is to upgrade via the myO2 site which offers a very poor choice of options. The other is to buy a new SIM only contract via the shop.
And the latter involves O2 sending me a new SIM doesn't it?
on 02-05-2020 00:06
on 02-05-2020 00:06
I am also a sim only customer and looking on my PC they have an option of 100GB data, Unlimited texts and calls for £20 a month.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
@jonsie upgraded to this tariff a couple of weeks ago and he, like you and me, was a sim only customer.
Veritas Numquam Perit
on 02-05-2020 00:07
on 02-05-2020 00:07
@PaulThePonderer All simo deals are available for upgrade https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M