on 22-05-2020 09:36
I took out the o2 contract with Carphone warehouse, my device plan is now settled but I am still being charged the same amount. Is this right ? I do not want a new phone at the moment, How do I switch to a sim only contract ?
Solved! Go to Solution.
on 22-05-2020 10:18
on 22-05-2020 10:18
Carphone warehouse do not sell refresh contracts so your device plan is never actually settled.
You just keep paying the standard monthly fee forever unless you change.
You can now chose any of the sim only deals and keep your current phone https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
Calling 202 and speaking to upgrades, once you've chosed your deal, will get you sorted.
on 22-05-2020 09:41
Hi @Chris6352
You need to look in My O2 and see if you have the option to UPGRADE to Sim Only
If so, choose the sim only tariff you want. Once this is done it will end your current contract and start your sim only.
Veritas Numquam Perit
on 22-05-2020 09:43
on 22-05-2020 09:43
Just to add, if you don't see this option, then you need to contact O2
All numbers in this guide
Guide: Coronavirus Community Help and Support
Try the number ending 4005
Veritas Numquam Perit
on 22-05-2020 09:50
on 22-05-2020 09:50
on 22-05-2020 10:18
on 22-05-2020 10:18
Carphone warehouse do not sell refresh contracts so your device plan is never actually settled.
You just keep paying the standard monthly fee forever unless you change.
You can now chose any of the sim only deals and keep your current phone https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
Calling 202 and speaking to upgrades, once you've chosed your deal, will get you sorted.
on 22-05-2020 10:32
on 22-05-2020 10:32
@Chris6352 wrote:
Thank you but I only get offered phones or tablets and not sims.
That's annoying @Chris6352
Then you will have to call. All the numbers in my first post should be able to help.
As I said, the one ending 4005 has the highest success rate of getting through to an advisor.
Veritas Numquam Perit
on 22-05-2020 10:56
on 22-05-2020 10:56
on 22-05-2020 11:56
on 22-05-2020 11:56